Third Way Health, a Los Angeles-based end-to-end healthcare operations outsourcing partner, has raised $15M in Series A funding. The Ascend platform combines AI tools including Dyno AI Voice Assistant, AI Agent Assist, AI AutoQA, and real-time analytics with human services for patient access, claims management, and quality improvement. This hybrid approach serves providers, payers, and MSOs handling millions of patients and thousands of providers. The capital supports expansion of its global delivery model.
Hybrid Outsourcing Aligns with FQHC Scaling
The Series A arrives as FQHCs and medical groups expand amid operational pressures. A recent company podcast features an FQHC CEO discussing growth challenges from leadership transitions. Third Way's blog outlines scaling client operations from 1 to 51 locations using its platform. Clients report 15% higher visit volumes and 4.8/5 patient satisfaction scores.
Staffing Shortages Drive High Costs
Healthcare providers and payers grapple with front-office inefficiencies costing billions annually. Long wait times lead to high call abandonment rates, hurting patient satisfaction. Traditional staffing models fail to scale with demand, especially for bilingual services. Payers face low member engagement conversions and rising claims processing expenses.
Ascend Integrates AI With Human Expertise
Third Way's Ascend platform deploys Dyno AI for voice interactions and Agent Assist for real-time support. AI AutoQA automates quality checks while Patient CRM and Digital Front Door streamline access. Unlike standalone AI tools, it pairs these with human call centers for complex cases. Performance-based pricing ties outcomes to results like cost savings.
Global Delivery Cuts Wait Times 90%
Bilingual teams in Medellín, Colombia supplement Los Angeles and Boston offices for 24/7 coverage. Deep EHR integrations and HIPAA/SOC2 compliance enable seamless adoption. Payer clients achieve 90% reductions in wait times and abandonment alongside 60% operational cost savings. One case study shows 50% cost reductions and 15% visit volume growth for providers.
Series A Fuels Performance-Based Growth
The $15M round delivers growth capital at a stage when Third Way has proven traction. Investors back the hybrid model's ability to deliver measurable ROI, such as 35% cost cuts in provider case studies. This signals conviction in outsourcing as providers prioritize scalability over in-house ops. The funding aligns with plans to serve more multi-location groups and health plans.
Outsourcing Delivers Quantified Wins
Third Way serves thousands of providers managing millions of lives. Provider case studies highlight 35% cost reductions and 11% visit boosts. Payer examples cite 27% annual savings and $132K added revenue. These outcomes underscore a shift toward AI-human partnerships in healthcare operations, with rigorous talent selection driving consistent performance.