Netomi, an agentic AI platform for enterprise customer experience, has raised $110M in Series C funding led by Accenture Ventures. The platform manages full lifecycles of autonomous AI agents across chat, voice, email, and SMS, with no-code tools and governance for compliance. The capital will deploy these agentic experiences in complex Fortune 500 environments like airlines and finance.
Agentic CX Funding Surges
The raise follows a wave of investments in AI customer service, with Sierra securing $350M at a $10B valuation in September 2025 and Decagon raising $250M Series D at $4.5B in January 2026 per VentureBeat. Netomi's focus on governed, omnichannel agents for high-volume peaks differentiates it in this heated space. Investors see its production deployments with Delta and United Airlines as proof of enterprise readiness.
Proactive Resolution Cuts Tickets
Enterprise CX teams face exploding interaction volumes, with 91% of leaders pressured to deploy AI for 30% operations savings per Groove. Current chatbots react after problems arise, leading to repetition and escalations in complex cases like flight disruptions. Netomi prevents tickets through embedded, contextual AI that anticipates needs across digital journeys.
Autonomous Agents Handle Peaks
Netomi's Autopilot delivers fully autonomous resolution at 94%+ rates, processing billions of interactions for brands like DraftKings, which handles 40k requests per second during surges per company site. Unlike voice-only players like PolyAI, Netomi spans omnichannel with event-driven architecture and integrations to Salesforce, OpenAI, and Adobe. Co-Pilot augments humans while Agentic Studio enables no-code agent building.
As Puneet Mehta, Founder & CEO, explained:
"Why are there so many customer service tickets? … What we realized is that the world's largest companies wait for a problem to happen…"
Corporate VCs Signal Scale
Adobe Ventures and WndrCo joined Accenture, forming a strategic coalition with global client networks and AI expertise. Accenture's alliance provides deployment playbooks, while Adobe enables AI-embedded digital orchestration. This mix validates Netomi's shift from reactive support to proactive front-office AI, backed by prior investors like OpenAI's Greg Brockman.
Conversational AI Market Explodes
The conversational AI market stands at $17.12B in 2026, projected to reach $82.46B by 2034 at 25.6% CAGR per ResearchAndMarkets. Gartner forecasts 40% of enterprise apps featuring AI agents by end-2026, up from under 5% today per VentureBeat. Netomi's compliance (SOC 2, HIPAA, GDPR) positions it for regulated sectors amid this shift.
Wall Street Reliability Meets CX
Founder Puneet Mehta applies high-frequency trading AI experience from Wall Street to ensure zero-failure CX during storms or outages per LinkedIn. His prior venture, MyCityWay, honed mobile multichannel tech. Recent hires like ex-Accenture MD Ashley Miller bolster GTM for Fortune 500 expansion.
Global Alliances Drive Deployment
Netomi plans Accenture-led global rollouts and Adobe integrations for real-time CX orchestration. OpenAI named it the blueprint for enterprise agents, with live deployments at United Airlines app and Paramount+. Total funding exceeds $160M to fuel hiring in AI and sales.